Last Updated: December 2025

Welcome to IZTrips. By accessing or using our platform and services, you agree to be bound by these Terms and Conditions. Please read carefully before making any bookings.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you ("User") and IZTrips ("we" or "our"). If you do not agree with these Terms, you must not use our Platform. You must be at least 18 years old to create an account and make bookings.

2. Account Registration and Security

When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account. Notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Bookings and Payment

All bookings are subject to availability and confirmation. Prices displayed include applicable taxes unless stated otherwise, though additional fees (city tax, resort fees) may apply and will be disclosed before confirmation. Payment is required at the time of booking unless otherwise specified, processed securely through encrypted gateways.

A booking is only confirmed when you receive a confirmation email from IZTrips. You must verify all details immediately and report any discrepancies within 24 hours. We strive for pricing accuracy, but if an error occurs, we will notify you and offer the option to proceed at the correct price or cancel.

4. Cancellation and Refund Policy

Cancellation policies vary by service provider and are clearly displayed during the booking process. Cancellation requests must be submitted through your account or customer support. Cancellation fees may apply based on timing and provider policies. Refunds are processed to the original payment method within 7-14 business days, subject to applicable cancellation fees.

We or the service provider may cancel bookings due to force majeure, unavailability, or unforeseen circumstances. In such cases, you will receive a full refund or alternative options. Modification requests are subject to availability, provider approval, and may incur additional fees.

5. User Responsibilities

You agree to provide accurate information, comply with all applicable laws, respect service provider policies, and treat providers and other travelers with respect. You are responsible for obtaining valid passports, visas, and required travel documentation. We are not responsible for denied entry due to invalid documentation.

You must not use the Platform for illegal purposes, violate intellectual property rights, transmit harmful code, harass others, post false reviews, or engage in fraudulent activities. Violations will result in account termination and potential legal action.

6. Service Provider Relationship

Hotels, tour operators, and activity providers listed on our Platform are independent contractors. IZTrips acts as an intermediary facilitating bookings but does not own, manage, or control these service providers. Each provider has their own terms and policies which you must comply with. Service providers are responsible for the quality and delivery of their services.

7. Reviews and User Content

You may submit reviews, photos, and feedback based on genuine experiences. By submitting content, you grant IZTrips a non-exclusive, worldwide, royalty-free license to use and display your content while retaining ownership. Reviews must not contain offensive, defamatory, or illegal material. We reserve the right to remove content violating our guidelines, and false reviews will result in account termination.

8. Intellectual Property

All content on our Platform, including logos, text, images, and software, is owned by IZTrips or licensed to us. You may not reproduce or distribute content without written permission. We grant you a limited, non-exclusive license to access our Platform for personal, non-commercial use only.

9. Limitation of Liability

Our Platform is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free access. To the maximum extent permitted by law, IZTrips is not liable for indirect, incidental, or consequential damages, loss of profits, personal injury, property damage, delays, cancellations, or force majeure events including natural disasters, pandemics, or government actions.

We are not responsible for acts, errors, or omissions of service providers. Our total liability for any claim shall not exceed the amount you paid for the specific booking in question.

10. Indemnification

You agree to indemnify and hold harmless IZTrips from any claims, damages, or expenses arising from your violation of these Terms, violation of third-party rights, or your conduct during travel.

11. Privacy and Communications

Our Privacy Policy governs the collection and use of your personal information. By using our Platform, you consent to our data practices. You agree to receive booking confirmations and service-related communications. Marketing communications can be opted out of at any time.

12. Dispute Resolution

We encourage you to contact our customer support first to resolve issues. These Terms are governed by the laws of [Your Jurisdiction], and disputes shall be subject to the exclusive jurisdiction of courts in [Your Jurisdiction]. Disputes that cannot be resolved through support may be subject to binding arbitration.

13. Modifications and Termination

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance. You may terminate your account at any time. We may suspend or terminate your account for violations, fraudulent activities, non-payment, or harmful conduct.

14. General Provisions

If any provision is found invalid, the remaining provisions continue in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and IZTrips. Our failure to enforce any provision does not constitute a waiver of that provision.

15. Contact Information

For questions or concerns regarding these Terms:

IZTrips Customer Support
Email: support@iztrips.com
Phone: [Your Phone Number]
Available: 24/7

By using IZTrips, you acknowledge that you have read, understood, and agree to these Terms and Conditions.